Refund policy

PlopEco® Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with any tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: plopeco.info@gmail.com

If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your item.

Returns must be sent to the following address:

PlopEco® Returns
17 Lorrimer Road
Leicester
LE2 8AU
United Kingdom

Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at plopeco.info@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will assess the issue and arrange a replacement or refund where appropriate.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom or personalised items

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement is to return the original item. Once your return is approved, you may place a new order separately for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be unused, in their original packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banks or card providers may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at plopeco.info@gmail.com.